Privacy
How My Chemistry uses your data
My Chemistry is built for A-level students, including under-18s. Account activity is private by default: there are no public student profiles, advertising trackers or data sales.
Who is responsible
Torben Junker Nicol Smith, sole trader is the data controller for My Chemistry and the connected Chemistry Help learning records. You can contact the controller through Support or at torben@tutorchem.co.uk.
What we collect
Google Sign-In supplies the basic account information needed to identify and sign you in: a Google account identifier, name, email address and profile image. My Chemistry does not use Google Sign-In to access Gmail, Google Drive, Calendar or other Google services. You can choose a separate first name or nickname to use within My Chemistry.
When you use the site, we may store your chosen course, answers, specification ratings, saved questions, study sessions, review schedule, Chemistry Help tool results, help flags, content issue reports, feedback, support requests and account-data requests.
Why we use it
For the core account and learning tools, we rely mainly on our legitimate interests in providing, securing and improving the educational service you choose to use. For current tutoring clients, some processing may also be necessary to provide the tutoring service requested. Security and record-keeping may also be used where necessary to meet legal obligations or establish, exercise or defend legal claims.
We keep the amount of personal data used for recommendations and progress tracking as small as practical. The site does not use your learning data for advertising or unrelated profiling.
Practice on chemistryhelp.co.uk
When you are signed in and complete a supported public game, My Chemistry may save the activity, mode, result, time and missed items. The public Chemistry Help site does not receive your name, email address or My Chemistry authentication cookie.
Virtual Chemistry
Some tutoring clients may also have access to Virtual Chemistry, a separate connected Chemistry tutoring service. If you connect it, My Chemistry may share your chosen used name and a limited Chemistry-learning summary such as your course, target grade, help flags, lower self-ratings and selected recent practice. This connection does not give Virtual Chemistry access to your Google Account. Details about AI processing, tutor chats, study uploads, memory and retention are provided in the Virtual Chemistry privacy notice.
Guests, security and fault reports
Guest practice uses a random browser-session identifier. The service also keeps limited technical records needed to prevent abuse and diagnose faults. Rate limiting uses a one-way derived browser/network identifier rather than storing the raw address in the rate-limit table; inactive rate-limit records are cleared after about 14 days. Short-lived connection and sign-in tokens expire automatically.
Error records may include the affected page, time, account identifier where signed in and a short technical reference. When you press “Report an issue” on a question or Chemistry Help activity, the report is saved immediately with the activity/question context, site version and limited browser/display information needed to reproduce it; any category or note you add afterwards is optional. Support messages can include the reply email and browser details you choose to send.
Teacher feedback from Chemistry Help
The public Chemistry Help teacher page can send teacher resource requests, problem reports and feature ideas into the private My Chemistry admin system. A teacher may optionally include a board, year, topic, homework-interest flag and reply email. The form asks teachers not to include pupil names or other student personal information. These messages are used to maintain and improve Chemistry Help; optional reply emails are not used for marketing.
Who receives data
Administrators can inspect account and study activity where needed to support users, improve questions and investigate faults. Service providers used for hosting, email delivery and Google Sign-In process the information needed to provide those functions. If you connect Virtual Chemistry, the limited Chemistry-learning information described above is also shared with that separate service. Student names, email addresses and results are not displayed publicly.
How long we keep it
Account learning records are normally kept while the account remains available, or until you ask for deletion. Content issue reports may be kept after an issue is resolved where they remain useful as a quality-assurance history; reporter identity is not needed for that purpose unless follow-up is genuinely useful. Support, security and legal records are kept only for as long as reasonably needed to handle the request, investigate misuse, protect the service or demonstrate what action was taken. The shorter technical periods described above apply automatically. Virtual Chemistry has its own retention information in its privacy notice.
Under-18 users
Most of the service is designed to work without age profiling. Privacy is high by default, location is not requested, accounts are not public and there is no behavioural advertising. Under-18 users can use the same account-data request tools as adults. Privacy information should be understandable without needing to read legal jargon; if anything here is unclear, ask through Support.
Your rights
Depending on the circumstances and lawful basis, you may have rights to access personal data, correct it, have it deleted, restrict its use, receive a portable copy and object to processing. Signed-in members can make these requests through the account data form.
You can object at any time to processing based on legitimate interests. Use the account data form or Support and explain what you want us to stop or reconsider.
If processing relies on a choice you can switch off, such as the My Chemistry–Virtual Chemistry connection, you can also withdraw that choice using the relevant account controls.
If you are unhappy with how data is handled
Please contact Support first so the issue can be investigated. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Privacy notice updated 3 September 2026.